Privacy Policy

Look, we're gonna be straight with you about what we collect. When you book a stay at Krytharion Stronghold or just browse around our site, here's what we might gather:

• Personal Details: Your name, email, phone number, mailing address - the usual stuff we need to actually get you checked in and make sure your stay goes smoothly.
• Payment Info: Credit card numbers and billing addresses. Don't worry though, we use secure encryption that'd make even our fortress walls jealous.
• Reservation Data: Room preferences, dates you're staying, special requests (like if you want the tower suite or need extra pillows for your knightly slumber).
• Website Activity: IP addresses, browser types, pages you visit. Pretty standard stuff that helps us figure out what's working and what isn't on the site.
• Cookies & Tracking: Small files that remember your preferences so you don't have to keep entering the same info over and over.

We're not gonna sell your data to random companies or spam you with junk. That's not how we roll.

Alright, so what do we actually DO with all this info? Here's the breakdown:

• Processing Reservations: Obviously we need your details to book your room, send confirmations, and handle any changes you make to your stay.
• Improving Your Experience: We look at what guests like and don't like so we can make the Stronghold even better. Maybe you'll get that room upgrade or the spa treatment we noticed you were eyeing.
• Communication: Sending booking confirmations, updates about your reservation, and yeah, occasionally letting you know about special offers or events happening at the castle.
• Legal Compliance: Sometimes we gotta keep records for tax purposes or other legal requirements. It's boring but necessary.
• Security & Fraud Prevention: Keeping an eye out for anything sketchy to protect both you and us.
• Website Improvements: Understanding how people use our site helps us fix bugs and make navigation easier.

Bottom line - we use your info to make sure your stay is memorable for all the right reasons.

Here's where things get real - who might we share your info with? We're pretty selective about this:

• Service Providers: Companies that help us run the hotel - payment processors, booking systems, email services. They're bound by strict confidentiality agreements though.
• Business Partners: If you book through a travel agency or third-party site, we'll share what's necessary to fulfill your reservation.
• Legal Obligations: If the law requires it or if there's a valid legal request, we might have to hand over information. We'll fight it if it seems unreasonable though.
• Business Transfers: In the unlikely event we sell the Stronghold or merge with another company, your info would transfer as part of that deal.
• With Your Consent: If we ever want to share your info for something not covered here, we'll ask you first.

We don't sell or rent your personal information to marketers or advertisers. That's a promise carved in stone - literally, it's in our mission statement back in the main hall.

Yeah, we use cookies - and not the delicious kind from our medieval banquet hall. These are small data files that make your browsing experience better:

• Essential Cookies: Required for the site to work properly. Without these, you can't book rooms or log into your account.
• Performance Cookies: Help us understand how visitors interact with the site. Which pages get the most views, where people click, that sort of thing.
• Functionality Cookies: Remember your preferences like language settings or accessibility options.
• Targeting Cookies: Sometimes used for marketing purposes. These track you across websites to show relevant ads. You can opt out of these if they creep you out.

Most browsers let you control cookies through their settings. You can block 'em if you want, but heads up - some parts of the site might not work as smoothly.

We also use analytics tools like Google Analytics to get insights into site traffic. It's anonymized data, so we're not tracking YOU specifically, just general patterns.

Our fortress walls aren't just for show - we take security seriously, both physical and digital:

• Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols. Your payment info is as secure as it gets.
• Access Controls: Only authorized staff can access personal information, and they're trained on privacy best practices.
• Regular Audits: We routinely check our systems for vulnerabilities and patch 'em up quickly.
• Secure Storage: Data is stored on protected servers with firewalls and intrusion detection systems.
• Data Retention: We don't keep your info longer than necessary. Once it's served its purpose and we've met legal requirements, we delete it.

That said, no system is 100% bulletproof. We do everything we can to protect your data, but if there's ever a breach, we'll notify you promptly and tell you exactly what happened and what steps we're taking.

It's YOUR data, and you've got rights when it comes to how we handle it:

• Access: You can request a copy of the personal information we have about you. Just shoot us an email and we'll get that over to you.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your data? We can do that, as long as we don't have a legal reason to keep it.
• Opt-Out: Don't want marketing emails? Unsubscribe anytime. There's a link at the bottom of every promotional message we send.
• Data Portability: You can ask for your data in a format that's easy to transfer to another service.
• Objection: If you're not cool with how we're processing your data for certain purposes, you can object and we'll reconsider.

To exercise any of these rights, just contact us at reservations@krytharionstronghold.info or call (604) 789-4521. We'll respond within a reasonable timeframe - usually within 30 days.

We're located in Canada, but sometimes your data might travel across borders. Here's the deal:

If you're booking from outside Canada, your information might be processed on servers in different countries, including the United States. Data protection laws vary by country, but we make sure our partners meet strict privacy standards no matter where they're based.

For guests from the European Union, we comply with GDPR requirements. For California residents, we respect CCPA rights. Basically, we try to meet the highest standards regardless of where you're from.

By using our services, you're agreeing to these potential transfers. If that's a problem, reach out to us and we'll see what we can work out.

Our site isn't designed for kids under 13, and we don't knowingly collect information from children. If you're a parent and think your kid has given us their info, let us know right away and we'll delete it.

That said, families are totally welcome at the Stronghold! When booking for children as part of a family stay, we only collect what's necessary for the reservation and their safety during the visit.

Sometimes our website links to other sites - maybe tour operators, local attractions, or partner businesses. Once you click those links, you're on their turf and their privacy policies apply, not ours.

We try to only link to reputable sites, but we can't control what they do with your information. So, you know, read their privacy policies too if you're concerned.

Things change, and this policy might need updates from time to time. When we make changes, we'll update the "Last Updated" date at the top of the page.

If we make any major changes that affect how we handle your data, we'll let you know via email or by posting a notice on the site. We won't just sneak changes in and hope nobody notices.

It's a good idea to check back here occasionally, especially before making a booking, just to stay in the loop.

Got questions about this privacy policy or how we handle your data? We're here to help. Seriously, don't hesitate to reach out:

We'll do our best to respond within a few business days. If you're not satisfied with our response, you have the right to file a complaint with your local data protection authority.